Política de envío
All items are made to order. This means that when you place your order, we print/make that item just for you, one at a time, for the best quality!
Production Time: All orders are processed within 2 - 8 business days before shipment.
Shipping Time: Once your item/s is dispatched, the estimated delivery time is:
- USA: 7-15 business days
- Rest of the World: 7-20 business days
USA shipping fee
| Order Total | Shipping Fee |
| $0 – $49.99 | $6.95 |
| $50 – $79.99 |
$9.95
|
| $80 – $119.99 | $14.95 |
| $120 and above | $14.95 |
Greece, Croatia shipping fee
| Order Total | Shipping Fee |
| $0 – $49.99 | $11.95 |
| $50 – $79.99 |
$14.95
|
| $80 – $119.99 | $18.95 |
| $120 and above | $18.95 |
International shipping fee
| Order Total | Shipping Fee |
| $0 – $49.99 | $7.95 |
| $50 – $79.99 | $10.95 |
| $80 – $119.99 | $15.95 |
| $120 and above | $15.95 |
Tracking Number: When available, we will send you the tracking number via email so that you can track your order's status.
Worldwide Shipping Available: Yes! We ship worldwide, but the shipping rates and fees may vary depending on your country or region.
If you have any other queries, please feel free to email us at support@almagems.com.
Incorrect or Undeliverable Address: Orders that cannot be delivered due to inaccurate or incomplete customer-supplied information are not our responsibility. If items are returned to us, they may be reshipped at the following costs, provided that updated and correct shipping information is provided:
- $9.95 per item for re-ship to USA.
- $14.95 per item for re-ship to Greece.
- $12.95 per item for re-ship to the rest of the world.
Multiple Addresses and PO Boxes: We only offer shipping to a single address per order. If you require items to be shipped to multiple locations, please place separate orders for each destination. We do accept Military APO/FPO addresses and PO boxes for shipping purposes.
VAT Taxes: We do not collect tax for overseas shipping. The recipient is responsible for all taxes and levies. We advise customers to contact local customs for detailed information, as VAT costs may vary by country.
If you have any questions about our products or would like to discuss a custom design, please do not hesitate to contact us.
Our customer service team is available to assist you and provide you with the information you need:
Contact information
Email: support@almagems.com
Office Address: 1942 Broadway St. , Boulder Colorado 80302, United States
Phone: +1 (205)990 5298
Working Hours: Monday – Friday (8:30 AM – 5:30 PM) (GMT-5)
International Contact Information:
TOP GEM LIMITED
Address: UNIT 1603, 16TH F, THE L.PLAZA, 367 - 375 QUEEN'S RD CENTRAL, SHEUNG WAN, HONG KONG