Política de reembolso

Please read our policy below fully before making your purchases!

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• To start a return, you can contact us at support@almagems.com. Please note that returns will need to be sent to the following address: 1942 Broadway St., Boulder Colorado 80302, United States
• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
  You can always contact us for any return questions at support@almagems.com.
  
• All items, particularly those that have been engraved/personalized/customized/made-to-order and in any way, are non-refundable and can't be returned unless they are defective and or damaged by us.
• Return shipping fee: 
  • We'll take care of return shipping if your item is defective or if we sent you the wrong one.
  • Otherwise, a $14.95 return shipping fee applies.

Return Instructions

• Contacting customer support
• Receiving a return shipping label
• Packaging the item
• Shipping the item back

Damaged or Defective items

• What qualifies? Items are considered damaged or defective if they arrive with manufacturing flaws, are damaged during shipping, or are significantly different from what was described on our website.
• What to do? If you receive a damaged or defective item, please contact us immediately at support@almagems.com with photos of the issue. We will gladly offer a replacement, exchange, or full refund, including any shipping costs incurred.

Restocking fee

A restocking fee of 30% will be applied to all returns.

Final sale Items

• What are they? Final sale items include all items purchased during a sale or promotion, clearance items, and items purchased with a discount code. These items are not eligible for returns or exchanges unless they are defective or damaged.
• Returns & Exchanges: Final sale items are not eligible for returns or exchanges, except in the case of a defective or damaged item. If you receive a defective final sale item, please contact us for an exchange.

Exceptions / non-returnable items

• Perishable goods
• Custom-made or personalized items
• Personal care products
• Hazardous materials If you have any questions about a specific item's return eligibility, please reach out to our customer support team.

Gift cards

Gift cards are non-refundable and cannot be exchanged for cash.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping and delivery

Lost or Stolen Packages: We are not responsible for packages that are lost or stolen after delivery confirmation. If your package is marked as delivered but you have not received it, please contact your local carrier to initiate an investigation.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days from when the return was initiated since we’ve approved your return, please contact us at support@almagems.com.

Notices

We are not responsible for item(s) being misplaced/ stolen after delivered(E.g. after delivered mailbox). We will ensure the item is delivered to your address according to information provided by the logistic company. Customer will be liable for the shipping cost if a replacement item is needed.

If you reject delivery or fail to pay a customs fee, a refund will not be issued.

Remember to:

• Customize: Fill in the specific details like your return address, shipping times, restocking fee (if any), etc.
• Proofread: Double-check for typos or grammatical errors.
• Place Appropriately: Incorporate these sections into your existing policy in a logical flow.

If you have any other queries, please feel free to email us at 

Contact Information:

Email: support@almagems.com

Office Address: 1942 Broadway St. , Boulder Colorado 80302, United States

Phone: +1 (205)990 5298

Working Hours: Monday – Friday (8:30 AM – 5:30 PM) (GMT-5)

International Contact Information:

TOP GEM LIMITED

Address: UNIT 1603, 16TH F, THE L.PLAZA, 367 - 375 QUEEN'S RD CENTRAL, SHEUNG WAN, HONG KONG