Your tracking number is usually available 7-14 days after placing your order. Check the confirmation emails sent from support@almagems.com, where you’ll find both your order number and tracking information.

If you can't find the email, try searching your "Promotions" or "Spam" folders.

Still unable to locate your tracking number? Contact Us for further assistance.

Orders are automatically processed within 2 hours from time of order confirmation. Please contact us ASAP and within the following time period for cancellations and changes. Order modification/cancellation requests after 2 hours from time of order confirmation may not be accommodated.

Once an order is placed, you'll receive an email notification confirming we've received it. We will process your order 2 hours after successful payment. Order processing usually takes 5-7 business days. Once shipped, you will receive email notifications for real-time tracking. Note that some orders may be sent using multiple parcels.

All standard shipments are usually delivered within 7-15 business days from the ship date.