Cancellation & Modification Policy
We understand that sometimes you may need to change or cancel your order. Here's how it works at Almagems.com:
Changes and Cancellations:
- You can modify or cancel your order within two hours of placing it.
- After two hours, your order is locked for processing and cannot be changed or canceled.
To Change or Cancel Your Order:
- Contact our customer service team.
- Provide your order number and the specific changes you'd like to make.
- We will confirm the change or cancellation once processed.
Important Notes:
- Design modifications may significantly delay your order, especially during peak seasons.
- By placing an order, you agree to all our terms and conditions.
Need Help?
Our friendly customer service team is happy to assist you. Contact us for any questions or concerns.
If you have any other queries, please feel free to email us at
Contact Information:
Our customer service team is available to assist you and provide you with the information you need:
Email: support@almagems.com
Office Address: 1942 Broadway St. , Boulder Colorado 80302, United States
Phone: +1 (205)990 5298
Working Hours: Monday – Friday (8:30 AM – 5:30 PM) (GMT-5)
International Contact Information:
TOP GEM LIMITED
Address: UNIT 1603, 16TH F, THE L.PLAZA, 367 - 375 QUEEN'S RD CENTRAL, SHEUNG WAN, HONG KONG